Privacy & Data Protection

Privacy and Data Protection Promise to You
Hi! At our first aid training company, we care about keeping your information safe and private. This policy explains what information we collect about you, how we use it, and how we protect it. It’s like a promise from us to look after your personal details.

What Information Do We Collect About You?
When you interact with us, we might collect some information about you. This could include:

• Your Basic Info: If you sign up for a course, we’ll probably ask for your name, date of birth (sometimes needed for certificates), and contact details like your email address and phone number.
• Course Information: We’ll keep a record of the first aid courses you’ve taken with us.
• Payment Details: If you pay for a course online, we’ll collect payment information, but we usually use secure payment processors who handle this safely. We don’t usually store your full credit card details ourselves.
• Website Use: If you visit our website, we might collect some information automatically, like your IP address (a number that identifies your device), the type of device you’re using, and how you use our website (like which pages you visit). We use things like cookies to help with this (check out our Cookie Policy for more info!).
• Any Information You Share: If you contact us with questions or feedback, we’ll keep a record of that communication.

How Do We Use Your Information?
We use your information for a few main reasons:

To Provide Our Services:
This is the most important reason! We use your information to:

• Register you for the first aid courses you want to take.
• Communicate with you about your courses (like sending you reminders or important updates).
• Issue you with certificates after you complete a course.
• Keep a record of your training.

To Make Things Better:
We might use your information to:

• Improve our courses and website based on feedback and how people use them.
• Respond to your questions and provide support.

To Keep You Informed (If You’re Okay With It):
We might send you information about new courses or special offers, but only if you’ve said it’s okay for us to do so. You can always tell us to stop sending these updates at any time.

To Keep Our Website Safe and Secure:
We might use your information to help protect our website from anything nasty.

Who Might We Share Your Information With?
We take your privacy seriously and will only share your information when it’s really necessary. This might include:

• Our Instructors: So they know who is on their course.
• Organisations That Recognise First Aid Qualifications: Sometimes, we need to share your name and course completion details with organisations that officially recognise your first aid certificate. We’ll usually tell you if this is the case.
• Service Providers: We might use other companies to help us with things like processing payments or sending emails. We make sure these companies also promise to protect your information.
• If the Law Says So: We might need to share your information if we are required to by law.

How Long Do We Keep Your Information?
We will only keep your information for as long as we need it for the reasons we collected it, or for as long as the law requires us to. For example, we might need to keep records of your training for a certain period.
Your Rights!
You have rights when it comes to your personal information! These include:

• The Right to Know: You can ask us what information we have about you.
• The Right to Correct: If any of the information we have is wrong, you can ask us to fix it.
• The Right to Ask Us to Stop Using Your Information: In some situations, you can ask us to stop using your information.
• The Right to Delete Your Information: In some situations, you can ask us to delete the information we have about you.

If you want to exercise any of these rights, just get in touch with us using the contact details at the end of this policy.

Keeping Your Information Safe
We take steps to keep your information safe and secure. This includes using secure ways to store your data and limiting who can access it. However, it’s important to remember that no online system is completely secure, but we do our best to protect your information.

Changes to This Policy
We might update this policy from time to time. If we make any big changes, we’ll try to let you know. The latest version will always be on our website.

How to Contact Us
If you have any questions or concerns about this policy or how we handle your information, please feel free to contact us at:
[post@hoefa.co.uk, 0121 630 3221, or Heart of England First Aid Training, Moorfoot Ave, Hayley Green, Halesowen B63 1JJ]

We’re always happy to help!